Menushell follows a clear no-refund policy for payments made against its services. Refunds or account adjustments are made only where Menushell verifies a genuine billing error.
All payments made to Menushell for any service are non-refundable. A refund or account adjustment will only be made where Menushell verifies that a billing error has occurred.
Service cancellation, account closure or permanent restaurant data deletion does not create a right to a refund for any payment already made.
This policy applies to payments made for Menushell services, including but not limited to:
Cancelling or disconnecting a Menushell service does not entitle the restaurant, account holder or payer to a refund for amounts already paid.
Permanent deletion of restaurant data is separate from billing and does not create a refund entitlement for any previous payment.
Choosing to permanently erase restaurant data does not reverse setup fees, subscription charges or payments for any other Menushell service.
Refunds are not provided because a service was unused, partially used or no longer required.
Menushell may issue a refund or account adjustment only where a genuine billing error has been verified by Menushell.
Examples may include:
If you believe a billing error has occurred, contact Menushell and provide enough information for the charge to be reviewed.
Where available, include:
After reviewing the payment, Menushell will determine whether a verified billing error exists and whether the appropriate correction should be made as a refund or account adjustment.
Any approved correction applies only to the verified billing discrepancy. Correctly billed service payments remain non-refundable.
Disconnecting or cancelling Menushell does not make payments already made refundable.
Deleting restaurant data does not make any setup, subscription or service payment refundable.
Contact Menushell with your payment details so the charge can be reviewed.
