Cancellation is scheduled
Your request is recorded from the Owner Dashboard and future automatic subscription renewal is stopped.
Service Cancellation
Cancel your service from your Owner Dashboard.
Menushell keeps service cancellation and permanent data deletion under the Restaurant Owner's control. Cancellation takes effect at the end of the period you have already paid for.
Owner Dashboard→Service & Data Controls→Disconnect My Service
What Happens When You Cancel
Your paid service continues until your Paid Through date.
Submitting Disconnect My Service schedules cancellation; it does not immediately remove access you have already paid for.
Service stays active
Your ordering service continues normally through the exact Paid Through date already attached to your subscription.
Ordering disconnects
At the end of the paid period, Menushell disconnects online ordering and the 90-day retention period begins.
90-day retention
During retention, an eligible successful subscription payment can reactivate the service and cancel the pending deletion.
Permanent deletion
If the service is not reactivated, restaurant data is permanently deleted after the 90-day retention period.
Separate Owner Control
Delete My Restaurant Data is different from cancellation.
Delete My Restaurant Data is a separate immediate permanent-deletion action available in Service & Data Controls. Use it only when you want applicable restaurant data erased without waiting for the normal cancellation retention lifecycle.
Permanent means permanent: Menushell does not keep a separate copy of your restaurant data before or after permanent deletion. Once deletion has completed, Menushell cannot restore that deleted restaurant data.
Disconnect My ServiceEnd service at Paid Through + 90-day retentionDelete My Restaurant DataSeparate immediate permanent deletion action
Change Your Mind?
You can keep or restore service before permanent deletion.
If cancellation has been scheduled but is not yet effective, use the available service controls to keep your services. During the retention period, a successful eligible subscription payment can reactivate the restaurant before permanent deletion occurs.
Need help?
Contact Menushell →Contact Menushell before deleting data.
If you are unsure which action is appropriate, contact us before using permanent deletion.